At “Om Sai Ram” we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a comprehensive refund policy to ensure a hassle-free shopping experience.
- Eligibility for Refund:
You may request a refund for eligible items within [number] days of receipt.
To be eligible for a refund, items must be unused, in their original condition and with all tags and packaging intact.
- Refund Process:
To initiate a refund, please contact our customer service team at [your contact information] with your order details and reason for return.
Once your return request is approved, you will receive instructions on how to return the item to us.
Upon receipt of returned items, we will inspect them to ensure that they meet the eligibility criteria.
If the return is approved, we will process a refund to your original payment method within [number] of days. Please note that shipping charges are not refundable.
- Exclusions:
Some items are not eligible for a refund, including:
Items marked as final sale or clearance.
Customized or personalized items.
Software license or digital download.
We reserve the right to refuse refunds for items that do not meet our return criteria.
- Damaged or defective items:
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange a replacement or refund depending on the nature of the problem.
Please provide clear photographs of the damaged or defective item(s) to expedite the resolution process.
- Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
We recommend using a trackable shipping service for your return and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
- Contact Us:
If you have any questions or concerns about our refund policy, please contact our customer service team at [your contact information]. We are here to assist you and ensure that you have a positive shopping experience with us.
Last updated: 07/06/2024